PA Department of Human Services DHS Heating Assistance / LIHEAP
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  Guide to set up a primary PROMISe User

The 2021-2022 LIHEAP Season ended June 17, 2022. Please process outstanding claims by July 15th.

  • Any LIHEAP Credits on the customer's account must be entered in PROMISe when submitting a claim.

  • Crisis Auths must be processed in PROMISe within 30 days.
If you have already set up your account or a vendor has set one up for you, log on here.

    Logon ID:  (13 digit Vendor ID or 9 digit Alternate ID)
    Password:   Forgot Password?
Not yet registered?     Create your user account now.

    Note:  A Password must begin with an alpha character, have at least 2 numbers and be at least 6 but no more than 8 characters long. Passwords must be reset every 90 days. If you need help with a password, call 1-800-248-2152 or click the Forgot Password? Link.

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